Customs clearance for imports and exports

It depends on the port, the goods and whether customs orders an examination. Complete, correct documents are the biggest factor you control, which is why we check everything before your goods ship.

It’s the import declaration filed with Indian Customs. It lists what you’re importing, its value and HS code, and it’s the basis on which duty is assessed.

It’s the customs order that lets imported goods leave the port or airport after assessment and duty payment.

Customs may open and inspect goods to check them against the declaration. We coordinate the examination and answer questions so the shipment can be released as soon as possible.

No. With your authorisation and documents in place, we deal with customs for you and update you at each stage.

Yes — Tughlakabad and IGI Airport are the desk’s busiest entry points, and the same team files at every other NCR ICD and at the coastal ports. Tell us the delivery city and we will file where clearance moves fastest.

Often, yes. The desk reviews the entry as it stands, picks up the correspondence and tells you plainly whether a clean takeover is possible, or whether an amendment — or a fresh entry — is the right way out. Either route rebuilds one record set, so you are not left holding two versions of the same file. And if the honest answer is that the file is better left where it is, the desk says that too.

Either works. The desk usually settles the assessed duty at filing time and bills it back with the challan attached, which keeps release moving. If you would rather pay it directly, we share the assessed figures and the payment window before anything falls due. Whichever route you pick, the challan and receipt land in your record set, and the amounts reconcile to the assessment copy line for line.

The desk shares the entry number the moment it files, and every milestone after that — assessment, duty payment, examination if ordered, Out of Charge — is traceable against it. Your contact sends updates at each stage rather than waiting for you to ask, and any query from customs is answered from our side of the portal. Nothing depends on you relaying messages between an officer and a broker.

Yes, and it is usually worth doing. Filing ahead of arrival means assessment can begin as soon as the manifest is lodged, so the goods are not waiting on paperwork after they land. The desk works to whichever arrival you have booked and has the entry staged before it; if the manifest slips, the entry is updated rather than abandoned.

Customs assesses what actually landed, not what was invoiced. Once the short shipment is established with the carrier and the custodian, the entry reflects the received quantity and the duty adjusts with it. The desk keeps the correspondence, the amended papers and the survey records together, so the change is evidenced rather than argued. If the shortfall is significant, you hear from us before the entry is amended, not after.

Two sources, used together: the manufacturer’s literature and test data, and the tariff’s explanatory notes with past rulings on comparable goods. Where the line is genuinely close, the desk says so and recommends the defensible reading rather than the cheapest one — a low duty rate that does not survive a query is the expensive choice. Cheap codes found by keyword search are a common source of detention, so classification is treated as the load-bearing decision it is.

The assessment is the real figure — it comes from customs on the actual value and code. If it lands above the estimate, the desk shows you both numbers and what moved between them before you are billed; if it lands below, you simply pay the lower figure. Estimates built properly rarely drift far, since most surprises trace back to a value question at assessment — and any refund route for an over-assessed past entry is checked at the same time.