Refund Policy
This Refund Policy outlines the terms under which refunds may be issued for Lozy Storage services. By booking our services, you agree to the following conditions.
Full Refund on Advance Cancellation
If you cancel your booking more than 24 hours before the scheduled pickup or service start, a 100% refund will be initiated.
Partial Refund on Short-Notice Cancellation
Cancellations made within 24 hours of the scheduled service may receive a 50% refund, depending on resource allocation.
No Refund After Pickup
Once your items have been picked up or the service has started, no refund will be issued unless a service failure occurs on our part.
Cancellation Due to Service Delay
If Lozy is unable to begin the service on the committed date, you may request a full refund or opt to reschedule at no extra cost.
Quality Issues & Complaint Window
Any dissatisfaction with service quality must be reported within 3 days. Refund decisions will be based on internal assessment.
Custom Service Non-Refundable
Custom storage setups, packaging requests, or modifications are non-refundable once confirmed, unless Lozy fails to fulfill the promised service.
Damage Claim & Refund
If your goods are damaged due to Lozy's fault, we will either compensate as per insurance terms or offer a partial/full refund depending on the situation.
Double Payment Refunds
If a payment is accidentally made twice, inform us immediately. After verification, the extra payment will be refunded within 7–10 working days.
No Refund for Unclaimed Goods
If items are left unclaimed beyond the grace period and multiple notices are sent, no refund will be provided.
Refunds for Rejected Services
If you reject the service at the time of pickup without any valid reason, no refund will be processed.
Tax & Charges Deduction
All refunds are exclusive of payment gateway charges, bank fees, and applicable taxes, which may be deducted from the refund amount.
Monthly Storage Plan Cancellation
For prepaid monthly plans, refunds are only applicable if cancellation is made before the 5th day of the current billing cycle.
Pro-rata Refunds
For unused service duration after cancellation (if eligible), we may issue a pro-rata refund after internal approval.
Unauthorized Refund Claims
Any fraudulent or unauthorized claims will be rejected and may lead to account termination or legal action.
Promotional Offers & Discounts
Refunds on discounted or promotional bookings will be calculated based on the actual amount paid, not the original service price.
Refund Processing Time
Once approved, refunds will be processed within 7–10 business days to your original payment method.
Third-Party Payment Delays
Delays caused by banks or payment gateways are not in our control. We are not liable for external refund processing delays.
Dispute Resolution
In case of any conflict regarding refunds, our team will attempt to resolve it within 7 working days through email or phone support.
Documentation Requirement
We may ask for identification, transaction proof, or other documents before initiating the refund to avoid misuse.
Right to Refuse Refund
Lozy reserves the right to decline refund requests if the claim is not in accordance with our refund policy or is found to be dishonest.
Need Assistance?
- Email: care@lozy.in
- Phone: +91 9354712345
