Customs and import support for end users

Send us what you’re buying, where it’s coming from and where it needs to go. We’ll tell you what’s required and quote the landed cost.

Not if we act as your Importer of Record. If you’d rather import in your own name, you’ll need an IEC, and we’ll handle the clearance.

Yes. Equipment can be delivered to several locations, or stored in a Lozy warehouse and sent out as each site is ready.

If it needs to leave India, we can act as Exporter of Record. Used electronics that stay in India must follow e-waste rules.

The full sequence: HS classification, compliance checks such as BIS or WPC-ETA where the equipment needs them, the Bill of Entry, duty and IGST, the Out of Charge, and delivery to your premises — plus staging if a site is not ready yet. One desk runs it and one contact answers for it. If something needs a licence or an exemption certificate before the shipment moves, the desk says so at quotation stage, not at the port. The list is checked again before filing, against the paper that actually arrived.

That is the usual shape of it — one machine, a set of lab instruments, an office fit-out. The desk scales the same process down: a lean file, and paperwork complete enough for your auditors and any warranty claim later. Most equipment import Delhi NCR files start exactly this way. The desk takes a file on whether it is one pallet or a full fit-out; the process does not change with the size. That is the whole idea of a first import being a test of the arrangement.

Both matter, for different reasons. Customs classifies goods on the invoice description, model numbers and literature together — a vague line like “electronic parts” invites questions, while a precise description speeds assessment. The desk reviews the supplier’s invoice and, where needed, asks for the wording to be corrected before the goods ship. A good description protects you later: it is the wording customs will read when a return, a warranty claim or an audit looks back at the entry. The desk will go back to the supplier over invoice language if it needs to.

Modules with radio functions generally need a WPC-ETA, and it is the approval that most equipment import Delhi NCR consignments need lined up first. BIS registration can also apply, depending on the product list. The desk checks both against your models at quotation stage and prepares the applications where something is missing. Radio modules are the most common surprise in office and lab equipment, which is why the question is usually settled before the purchase order. A model list is all the desk needs to start the check.

Yes — that is one of the quieter benefits of the file staying open. Cleared equipment can sit in a Lozy warehouse in Delhi NCR and leave for the site as the rooms are ready, which keeps deliveries from arriving before the racks or the benches do. Storage is billed for the days used, and each release stays on the same entry. Do tell the desk early if the fit-out date is firm: space is planned around the calendar, and equipment that arrives first waits its turn.

A replacement unit clears as its own import; the desk marks it as a warranty replacement and cross-refers the original entry, which answers the obvious customs questions in advance. If the faulty unit has to go back abroad, the return is prepared as an export under the desk’s EOR service, so both legs of the swap stay on one file. Serial numbers are the thread here — the replacement, the faulty unit and the original entry are recorded against the same asset. That is the file your warranty claim will be judged on.