Customs and import support for resellers

Yes. Share the products, HS codes or descriptions, values and delivery location, and we’ll itemise duties, taxes and charges.

We can act as Importer of Record, so your customer doesn’t need one.

Yes. With DDP, goods are delivered to the address you choose with duties already paid.

We check each item’s HS code and certification needs before it ships, and keep records so repeat orders move faster.

The route decides whose name the records carry; the mechanics of customs for resellers barely change. On DDP and IOR files Lozy is the importer and duty flows into the landed price; your customer only signs for the delivery. Under your own IEC, the entry carries your name and GSTIN while the same desk classifies, files and clears. What matters is agreeing the route before the order is placed; switching mid-shipment is the one thing that costs real time. The desk asks the question first for exactly that reason.

Duty, IGST treatment, freight, clearance and handling, any storage, and delivery to the customer’s address — each on its own line. The desk builds the figure before you bid so the small items do not get forgotten: examination charges, last-mile delivery, or a few days of staging while the customer’s site gets ready. Quotes are built from the actual product list, not a template rate — the desk will say what it needs and nothing more. Where the same product repeats, the costing is reused and the quote comes back faster.

DDP usually fits a one-off best: a single delivered price, the import on our books, no IEC needed at your end. If the buyer wants the import in their own records, we file under their details; if you would rather carry it on your GSTIN, we file under your IEC instead. The desk talks the choice through in one call. Whichever route it takes, the customer experience is identical: a delivered price they can accept. That is the point of keeping all three options in play.

That is exactly when to ask. Send the product details — a link or a data sheet helps — and the desk classifies it, checks whether BIS or WPC-ETA applies, and returns a landed figure with duty and taxes separated out. You see whether the deal still works before you bid, not after you win it. Sending a link or a data sheet with the enquiry speeds everything up; we do the digging from there. If the product turns out to need an approval, you hear about it before the bid, not after.

Duty follows the HS code and the budget; freight follows the market. The desk flags what is fixed and what can move when it quotes, and tells you early if something shifts between your bid and the shipment, so a rate change never lands silently inside your margin. When a change does land, we explain it against the original quote line by line, so you can decide how to carry it.

Each deal’s entry: Bill of Entry copies, duty challans, delivery notes and invoices, kept route by route so a later credit claim or audit can be answered without digging. The desk holds the customs set on our side and hands you the copies that belong to your books. If a later shipment repeats the same product, the old classification and records get reused, so the second file starts half-finished. Keeping a simple folder per route is all it takes on your side; the rest lives with the desk.