Customs and import support for OEMs
Your equipment is sold. Now it has to clear Indian customs. We act as importer, sort the certifications and deliver to your customer’s site.
- Across our network
- 75 warehouse locations
- Under management
- 10 lakh sq ft
- Customs to storage
- One team
Short answer
How does Lozy help OEMs import into India?
OEMs often sell to customers who can’t or won’t be the importer. Lozy acts as Importer of Record, checks product compliance such as BIS and WPC, clears the goods and delivers them, and can hold spares in a Lozy warehouse for faster replacements.
What slows OEM shipments down
The usual reasons shipments sit at the port longer than they should.
Your customer can’t be the importer
Many buyers don’t have an IEC, or won’t take on import liability for your equipment.
Certification holds at the port
Products that need BIS or WPC approval are stopped if the paperwork isn’t in place.
Replacements take too long
Warranty swaps wait on a fresh import every time a part fails.
Returns are messy
Faulty units have to leave India with the right export papers.
How Lozy helps
The services that fix each of those, run by one team.
- Importer of Record (IOR)We import on your customer’s behalf.View service
- ComplianceBIS, WPC and EPR sorted before shipping.View service
- Customs Bonded WarehouseHold spares under bond and pay duty only on what you use.View service
- Exporter of Record (EOR)Send faulty units back for repair.View service
- Delivered Duty Paid (DDP)Quote customers a delivered, duty-paid price.View service
What we check
Before anything ships, we go through these with you.
Every check is done before booking, when fixing a problem is quick and cheap.
- HS code and duty rate
- BIS or Quality Control Order requirement
- WPC-ETA for radio modules
- EPR registration as importer
- Warranty and returns flow
- Delivery site access
Where OEM shipments clear in Delhi NCR
OEM equipment usually arrives through IGI Airport or clears at an NCR ICD — Tughlakabad, Patparganj or Dadri — before delivery to your customer’s site. Spares can wait in a Lozy warehouse in NCR for the next replacement call.
Importer on paper, delivered in practice — your customer just receives the goods.
How it works
Five steps from your first message to goods where you need them.
Tell us what’s moving
Products, values, origin and the sites they need to reach.
Check and quote
HS codes, approvals and landed cost confirmed in writing.
Ship and clear
Declarations filed, duty paid and goods released by customs.
Store or deliver
Straight to site, or into a Lozy warehouse until you need it.
Close the file
Customs documents and proof of delivery shared with you.
Customs and warehousing with one team
Most importers juggle a customs broker, a transporter and a warehouse. With Lozy, the paperwork and the space sit with the same people.
Clear it, then store it
Cleared goods can go straight into one of 75 warehouse locations across our network.
One point of contact
One team follows your shipment from filing to delivery, so nothing falls between vendors.
Checked before it ships
HS codes, licences and paperwork are reviewed at origin, where problems are cheapest to fix.
An itemised quote
Duties, taxes and our charges listed before you commit. Port or examination charges are flagged as they come up.
Frequently asked questions
Can’t see your question? Ask it in the quote form and we’ll answer it with your quote.
Can Lozy import on behalf of my Indian customer?
Yes. As Importer of Record, we’re the importer on the Bill of Entry, and we deliver the goods to your customer.
Can I keep spare parts in India?
Yes. Spares can be held in a Lozy warehouse, including under customs bond, so duty is paid only when a part is used.
How do I send faulty units back?
We act as Exporter of Record, prepare the Shipping Bill and, where eligible, claim drawback on the duty paid when the unit came in.
Who handles BIS or WPC approvals?
We check what your product needs and help prepare the applications. Approvals should be in place before the goods ship.
Other client types
Get a landed-cost quote
Tell us what you’re shipping. We’ll reply with duty, taxes and our charges itemised, so you can decide before anything moves.
- Product description or HS code
- Value and quantity
- Origin and delivery city
Prefer to talk? Call +91 93547 12345 or email support@lozy.in.
