Customs and import support for OEMs

Yes. As Importer of Record, we’re the importer on the Bill of Entry, and we deliver the goods to your customer.

Yes. Spares can be held in a Lozy warehouse, including under customs bond, so duty is paid only when a part is used.

We act as Exporter of Record, prepare the Shipping Bill and, where eligible, claim drawback on the duty paid when the unit came in.

We check what your product needs and help prepare the applications. Approvals should be in place before the goods ship.

Not if we import in our own name. When Lozy acts as importer of record, the Bill of Entry carries Lozy’s IEC and the customer simply receives the goods. If the customer wants the import on their own books — to claim IGST credit, say — their IEC comes into play and the entry is filed accordingly. Either way, classification and approval work happens once, on the same file. You can also move between the two arrangements deal by deal, so nothing is fixed by the first shipment.

The importer is usually not the buyer, and the file rarely closes at delivery. Most OEM imports India sees pair equipment clearances with a stream of spares and the occasional return, so the desk tracks a warranty trail alongside every Bill of Entry. A routine import ends when the goods arrive; an OEM file stays live through installation and after-sales. That long tail of records is also what we lean on when a replacement, a credit note or a customs query needs the history of the original machine.

No — one entry can cover goods for several sites; the split is handled downstream. The desk arranges separate delivery orders, books transport by city and collects proof of delivery for each address, so every customer still receives their own paperwork without a second import. The entry stays single; the split lives in delivery instructions, and each line is tagged to its site so nothing is opened twice. Where several sites sit in the same city, the desk plans the rounds together so deliveries do not criss-cross each other.

No — it depends on the deal and the buyer. When your customer has an IEC and wants the import in their own records, the entry is filed in their name. When they will not or cannot take on the liability, the desk takes the importer of record for OEMs role, settles duty at our end and bills it inside the landed price. Whichever way it is set up, the invoicing stays consistent: duty appears as a line you can pass through, not a sum someone has to chase later.

Model numbers and product literature, values and quantities, origin, and the delivery cities — plus any approvals the product already holds. For spares, a part list with values is enough to begin. The desk confirms HS codes, duty and the delivered cost in writing before the purchase order is placed. A long model list is fine — send it as it is, and the desk flags anything ambiguous for a quick decision before pricing. Duty rates and values only firm up once the codes are pinned, which is why classification comes first.

The desk does. Every spare parts import India handles passes through the same file, so a query on a stopped part is met with papers we already hold — invoice, packing list and earlier entries for the same part number. You hear the outcome, not a request to chase documents. Where the same part has been queried before, the earlier file usually carries the answer, and we reuse it. If a physical examination is ordered, the desk coordinates the shed visit and keeps your service partner informed at each turn.