Customs clearance and import-export services

It’s the process of getting goods legally released by customs. For imports into India, that means filing a Bill of Entry on ICEGATE, getting the goods assessed, paying duty and receiving an Out of Charge order before the cargo can leave the port or airport.

Usually, yes. Businesses need an Importer-Exporter Code (IEC) from DGFT to import or export. If you don’t have one, or have no Indian entity, Lozy can act as your Importer of Record.

Duty is calculated on the assessable value of the goods, usually their CIF value, using the HS code. It typically includes Basic Customs Duty, Social Welfare Surcharge and IGST, and sometimes other levies.

Yes. Cleared goods can move straight into a Lozy warehouse. If you’d rather defer duty, they can be held in a customs bonded warehouse and cleared in parts.

Share what you’re shipping, its HS code or a product description, the value, origin and destination. We’ll reply with duties, taxes and our charges itemised.

Delhi NCR first: ICD Tughlakabad, Patparganj, Dadri, NSEZ Noida, Loni, Garhi Harsaru, Ballabhgarh, Patli, Rewari, Palwal, Sonepat and Panipat, plus IGI Airport for air freight. At the coast, the desk files at the major gateway ports, from JNPT, Mundra and Pipavav to Chennai, Cochin and Kolkata–Haldia. We pick the entry point that fits your delivery city.

Two parts. First, the duty and tax customs assesses from the value and HS code of your goods — which the desk can estimate before they land. Second, our charge for classification, filing and follow-through, quoted per shipment in writing. Ask for the quote split line by line; it is the only way to compare one set of customs clearance services fairly against another, and it shows which parts would move if the shipment’s size, route or timing changed.

Yes. The same EXIM services team files Bills of Entry for incoming cargo and Shipping Bills for outbound consignments, so a return, a repair or a repeat order all move through one desk. Imports clear at whichever gateway suits the delivery city; exports leave through the NCR ICD nearest your facility. The desk keeps both directions on one file reference, so a repair-and-return cycle never loses its import history along the way.

The clock keeps running, and it bills: shipping lines charge demurrage at the seaport and detention once the box leaves, and terminals charge storage on cargo that waits. Our job is to keep that clock short — documents ahead of arrival, entry filed as soon as the manifest allows, a transporter arranged before the Out of Charge order is even printed. If a delay sits outside our control, you hear about it with the numbers attached.

You see the evidence rather than a summary. The assessed Bill of Entry, the duty challan and the payment receipt all carry the entry number you were given at filing, and our invoice mirrors those figures line for line. If the assessed duty differs from our estimate, the desk shows you what moved before anything is billed. Where a notification or exemption shapes the rate, the current text is checked rather than worked from a folded copy.

One-off jobs are welcome — a single machine, a trade-fair consignment, a sample order. They go through the same desk and the same file discipline as a monthly programme: documents checked, entry filed, release tracked, record set closed. Small consignments get the same care as large ones, because at customs it is the paperwork that decides the scrutiny, not the size of the box. Most work booked through our import export services India-wide comes as repeat business, but nothing in the service is built only for volume.

Tell your contact on the desk first, before anything is moved. Short-landing is recorded with the carrier and the custodian, photographs are taken where the condition allows, and the remark is carried into any insurance claim so the evidence stands up. If you hold cargo cover through us, the file already has the values and declarations; if not, we still assemble the paperwork your insurer will ask for, in the form they expect to receive it.

Yes — classification, duty payment, follow-up on queries and examination, storage if you need it, and the record set at the end all sit inside the engagement. Think of customs clearance services as covering the whole gap between your supplier dispatching goods and those goods arriving where you need them, not just the afternoon the entry goes in. Delivery planning and, where needed, warehousing are part of the same brief.